FAQ

Can’t find an answer?

Email us at hello@tallorder.com and we'll be happy to answer any questions you have.

What sizes do you carry?

We carry socks in sizes 9-11, 12-15, and 16-20. Many of our styles are available in all sizes.

Need to track your package?

Track your package by checking your email for your shipment confirmation.

What is your return policy?

We offer free returns on qualifying orders within 30 days of delivery. As a response to increasing shipping costs, some items are also eligible for returnless refunds. To initiate a return, contact us at hello@tallorder.com. 

Do you offer exchanges?

If you need to exchange an item, please contact us at hello@tallorder.com within 30 days of delivery and we’ll arrange to send you another pair of socks.

What is your Shipping Policy?

For purchases under $60, we charge a flat rate of $7.00 to ship anywhere in the U.S. All other orders will ship for free, so be sure to bundle all your favorite products into one order.

At Tall Order, we’re also proud to ship with USPS and UPS as our shipping partners. They can deliver Tall Order Products across America, usually in 2-5 business days. Orders sent to Hawaii and Alaska may take an additional 3-4 business days to arrive. For those who need their products sooner, we offer 1-2-Day Express shipping for $30.00. 

Do you ship internationally?

Please email us at hello@tallorder.com to discuss options for shipping outside the U.S.

I have a problem with my order. How can I get in touch?

The best way to reach out to us is via email at hello@tallorder.com. Please provide your order number and/or any other pertinent details with your question.

What Payment Types Do You Accept?

We accept most major credit cards.

How can I play a part in TallOrder.com’s mission?

We would love for you to join us in our mission to support Tuesday’s Children. From sharing our story with family, friends, and co-workers, to posting a photo of our stylish socks on social using #tallordersocks – you can not only help us spread the love, but encourage others to join us, too!
For more opportunities, contact us at hello@tallorder.com or follow @tallordersocks on Facebook, Instagram, and Twitter.