FAQ

Can’t find an answer?

Email us at hello@tallorder.com and we'll be happy to answer any questions you have.

What sizes do you carry?

We carry socks in sizes 9-11, 12-15, and 16-20. Many of our styles are available in all sizes.

Need to track your package?

Track your package by checking your email for your shipment confirmation.

What is your return policy?

We offer free returns on qualifying orders within 30 days of delivery. As a response to increasing shipping costs, some items are also eligible for returnless refunds. To initiate a return, contact us at hello@tallorder.com. 

What is your Shipping Policy?

All orders will be shipped through standard ground service.
Orders can take anywhere between 5-8 business days to arrive. Shipping time is based on shipping address.
*We are unable to guarantee in-transit delivery times. Your actual delivery date is subject to freight and road conditions beyond our control.

SHIPPING RATES
We are happy to offer free FedEx Ground shipping on orders of $70 or more being shipped within the US. This is calculated after all coupons have been applied to the order.
Orders below $70 being shipped within the US cost a flat rate of $7 for FedEx Ground shipping.

FOLLOWING YOUR ORDER 
Please allow 1-3 business days for your order to ship. Once your product has been shipped, you will receive tracking information via e-mail. Use the link within this email to track your order in real time. 
Orders placed on the weekend or select Holidays are processed on the next working business day. Please allow 5-8 business days to receive your shipment.

Do you ship internationally?

Not at this time. 

 

I have a problem with my order. How can I get in touch?

The best way to reach out to us is via email at hello@tallorder.com. Please provide your order number and/or any other pertinent details with your question.

What Payment Types Do You Accept?

We accept most major credit cards.

How can I play a part in TallOrder.com’s mission?

We would love for you to join us in our mission to support Tuesday’s Children. From sharing our story with family, friends, and co-workers, to posting a photo of our stylish socks on social using #tallordersocks – you can not only help us spread the love, but encourage others to join us, too!
For more opportunities, contact us at hello@tallorder.com or follow @tallordersocks on Facebook, Instagram, and Twitter.